Comprehensive Support Services GCON4 Offers for Unit4 ERP

1. Technical Support

• System Monitoring and Maintenance: GCON4 monitors your Unit4 ERP system to detect and address issues proactively. They ensure that the system runs smoothly with regular maintenance and updates.
• Bug Fixes and Issue Resolution: When technical issues or bugs arise, GCON4 offers quick resolution services to minimize disruption to your business operations.

2. User Support and Helpdesk Services

• Helpdesk Support: GCON4 operates a dedicated helpdesk to assist users with any questions or issues they encounter while using Unit4 ERP. This includes troubleshooting, guidance on using the system and resolving any operational issues.
• User Training: They provide ongoing training services to ensure that new users can effectively use Unit4 ERP and that existing users stay updated on new features and best practices.

3. System Optimization and Enhancements

• Performance Optimization: GCON4 continuously works on optimizing the performance of your Unit4 ERP system to ensure it meets your organization’s needs as it evolves.
• Custom Enhancements: If your organization requires specific functionalities not provided out-of-the-box, GCON4 can develop custom enhancements or modules tailored to your needs.

4. Upgrades and Updates

• Version Upgrades: GCON4 manages the process of upgrading to newer versions of Unit4 ERP, ensuring a smooth transition with minimal disruption.
• Patch Management: They handle the deployment of patches and updates to keep your system secure and up to date with the latest features and compliance requirements.

5. Data Management and Integration Support

• Data Migration and Loading: GCON4 assists with data migration with its in-house tool GCON4 MFL, during system upgrades or from other systems, ensuring data integrity and minimizing downtime.
• Integration Support: They provide support for integrating Unit4 ERP with other business systems and applications, ensuring seamless data flow across your organization.

6. Consultative Support

• Strategic Advice: GCON4 offers consultative support to help you align your Unit4 ERP system with your broader business strategy, ensuring that the system supports your organizational goals.
• Process Optimization: They work with your team to identify and implement process improvements that can be supported by the ERP system, driving greater efficiency.

7. Compliance and Security Support

• Regulatory Compliance: GCON4 ensures that your Unit4 ERP system remains compliant with relevant industry regulations and standards, providing peace of mind.
• Security Management: They offer support in managing the security aspects of your ERP system, including user permissions, data protection, and threat mitigation.

8. Long-Term Partnership and Continuous Improvement

• Ongoing Consultation: GCON4 maintains a long-term partnership with clients, providing continuous consultation and recommendations to adapt the ERP system as business needs change.
• Support for Growth and Expansion: As your organization grows, GCON4 helps to scale and adjust your Unit4 ERP system to accommodate increased demands and new operational requirements.